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Chicago Water Quality Study
Frequently Asked Questions
Water Saving Tips

Ready to conserve water and save money? Start now by registering for the MeterSave program and you'll receive a free water meter installed by the Chicago Department of Water Management. On average, single family homeowners with water meters save 25% on their water bills and two-flat owners can save even more. There is a 7-year guarantee that your bill will not be higher than it was without a meter!

Example of a single family water bill
It’s easy to register for a completely free water meter, and participating in the program will entitle you to:
  • Indoor or Outdoor water conservation kit
  • Water testing before and after water meter installation
  • A personalized profile of your home’s water
  • A free water pitcher and six filter cartridges (NSF-certified to reduce lead, if present)

All you have to do is agree to have your water tested before and after your water meter installation and sign a consent form.

In addition, if you agree to get your water tested through Chicago’s Water Quality Study you will get priority water meter installation and a $50 gift card.

After you have registered, the next steps:

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First Water Samples Collected

You will receive a call from Department of Water Management (DWM) representatives to schedule your first water test. During this appointment, you will be asked to sign the informed consent form to have your meter installed.
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Water Meter Installation

Another representative from DWM will call you to schedule your free water meter installation. The installers will give you a free water pitcher and six filters NSF-certified to remove lead if present when used correctly.
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Final Water Samples Collected

After your meter is installed, you will be contacted to schedule your final water test. After this test, you will be presented with your conservation kit. If you agree to participate in Chicago’s Water Quality Study, you will receive your $50 gift card.
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Water Sample Results

You will be provided with the water test results via a letter in the mail. In the event that your water test results are over the Environmental Protection Agency’s benchmark level for lead, DWM will schedule a follow up visit to your home.

If your home water tests over the benchmark level for lead, the DWM will schedule a visit to retest your water and inspect your home water system to investigate possible contributing factors and recommend an action plan for you.
We will only come to your home by appointment and all of our personnel carry DWM identification.
City of Chicago
Rahm Emanuel, Mayor
Department of Water Management Randy Conner, Commissioner
Version 1.0 © Copyright 2018 by City of Chicago, all rights reserved