Privacy Policy


The City of Chicago is committed to maintaining your online privacy. The City of Chicago On-Line Privacy Policy applies to data collected from the City of Chicago website, including all City departments. This Policy does not apply to the City's sister agencies, including the Chicago Park District, the Chicago Public Schools, the Chicago Transit Authority (CTA), the City Colleges of Chicago, the Chicago Housing Authority and the Metropolitan Exposition and Pier Authority.

We do not collect personal information without your permission. Any information that you volunteer or that we send to you in response is transferred using industry standard encryption technologies.

The following explains the City's privacy policy for all visitors to the domain.

Information Gathering and Cookies

If you visit our website to read or register or cancel MeterSave we capture and store only the IP address of your computer to track abusers of the site and avoid attacks to its servers. We collect no other personal information.

We do not use or set cookies on our website to store any information on your personal computer hard drive.

A cookie is a very small text file inserted onto your computer by a website that you visit. When you return to the website, the cookie is then read by the site's web server. Cookies are used for many things, from making web sites more personal to tracking your web browsing habits.

On-line Transactions

The City of Chicago Department of Water management currently allows Customers with non-metered water accounts to volunteer for meter installation at their premise. Any information submitted online for these activities is subject to the same safeguards as if you had engaged in these activities in person rather than over the Internet.

Sending the City of Chicago Email

We value your feedback. If you send the City an email with questions or comments about our programs or services, we do collect your email address and any other information that you volunteer. We do this to improve the content of our website, communicate and occasionally, to customize its content for the individual user. We occasionally will share this information with other nonprofit organizations such as Cook County governmental entities or the Illinois Secretary of State.

Sale of Data

We do not sell data for direct mail or advertising purposes.

Other Web Sites

This site contains links to other sites. The City of Chicago is not responsible for the privacy practices or the content of such sites, which include the Chicago Park District, the Chicago Public Schools, the Chicago Transit Authority (CTA), the City Colleges of Chicago, the Chicago Housing Authority (CHA), the Chicago Store and the Metropolitan Exposition and Pier Authority.

Confidentiality of data

The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect volunteer information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

If you need further assistance, please send an e-mail with your questions or comments to or write us at:
City of Chicago
Department of Water Management
1000 E. Ohio Street
Chicago, IL 60611

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City of Chicago
Rahm Emanuel, Mayor
Department of Water Management Randy Conner, Commissioner
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