Who is eligible to participate?
Non-metered, residential single-family, and two-flat owners in the city of Chicago.
How do I sign up?
Interested homeowners may visit www.metersave.org to complete a quick and easy online
registration, call 3-1-1 or billing and customer service at 312-744-4H2O. Website
access is also available at neighborhood Chicago Public Libraries. Volunteers will
be accepted for a limited time on a first come, first serve basis.
What will it cost to participate?
The City of Chicago Department of Water Management (DWM) will install a free meter
complete with the automatic meter reading (AMR) technology in your home free of charge.
AMR technology allows readings to be transmitted via wireless radio technology to
DWM vehicles as they drive by, eliminating the need for meter readings to take place
inside the home.
Won’t my bill be higher once the City starts metering my water use?
Homeowners of non-metered, residential single-family or two-flat residences in the
MeterSave program will receive a 7-year guarantee that their water charges won’t
go higher than what they would have been if the meter had not been installed. Meters
help us become more aware of how we use water. Small changes in daily practices
can easily save water and money.
Do I have to be current on my water bill?
Yes, homeowners must be current on their water bill or in a payment plan to participate
in this limited time offer of a 7 year guarantee. For payment plan information call
312-744-4H2O (4426) or (312-744-4420).
What kind of information do I need to provide in order to enroll into MeterSave Program?
You mainly need to answer the following questions:
- What is your account number: This is the 12 digit account number that is on your
- What is your zip code?
- Do you own own a house or 2 flat that you are applying?
- Do you know where your water shut-off valve or water pipe is located?
- Is your valve or pipe is in the basement? Note: a crawlspace is not considered
a basement for the MeterSave Program. If you have a crawlspace, please indicate
in this comments section.
- Is the immediate area around the water shut-off valve or water pipe is finished?
Note: a crawlspace is not considered a basement for the MeterSave Program. If you
have a crawlspace, please indicate in this comments section.
- Do you have a basement? Note: a crawlspace is not considered a basement for the
MeterSave Program. If you have a crawlspace, please indicate in this comments section.
- Is your basement is finished? Note: a crawlspace is not considered a basement
for the MeterSave Program. If you have a crawlspace, please indicate in this comments
How soon can I have a meter installed?
Due to the popularity and nature of this program, it may take a couple of months
between registration and meter installation. Once registered, see the current calendar
of available appointments click here and enter
your account information.
What do I need to do before the installers arrive to install meter in my home?
Please ensure that such things as boxes, workbenches, furniture or any other item
are removed from the area around your water service so that our crews can most easily
and quickly access and install your meter.
What are the benefits of having a water meter?
- Bill for water actually used.
- Notify customers of possible leaks.
- Upon request we can obtain past data that is stored on meter for up to two years.
This data may be helpful to understand consumption patterns.